What We Offer:

Whether you're facing operational friction, customer churn, or leadership gaps, SchmidtCo brings structure and clarity to the messiest moments of growth.

🔧 Fractional Leadership: Interim COO / CCOClick to expand – Solves: Leadership gaps, founder overload
  • Category: Fractional Leadership
  • Solves: Leadership gaps, execution drag
  • When: Scale, M&A, or founder fatigue
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What It Looks Like:

  • 2–4 day/week embedded executive engagement
  • Org design and realignment of leadership roles
  • Driving cadence, OKRs, and accountability across teams
  • Partnering with the founder or CEO as a force-multiplier

We embed in your business and drive priorities forward—not just advise from the sidelines.

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⚙️ Operating Cadence & Org DesignClick to expand – Solves: Execution drag, unclear roles
  • Category: Consulting Engagements
  • Solves: Execution drag, unclear roles
  • When: Growth outpacing systems
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What It Looks Like:

  • Build an execution rhythm—cadence, OKRs, meeting architecture
  • Clarify decision rights and role responsibilities
  • Implement lightweight ops systems that actually get used
  • Align exec and departmental functions to strategic goals

We help your team get focused, fast—and keep it that way.

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💡 CX ModernizationClick to expand – Solves: Churn, support friction
  • Category: Consulting Engagements
  • Solves: Customer churn, misaligned CX
  • When: Low retention, siloed ops
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What It Looks Like:

  • End-to-end CX journey mapping & pain point identification
  • Service design and ticket flow restructuring
  • Support-to-product feedback loops and escalation fixes
  • Roadmaps that link CX/ops alignment with actual delivery

Build the experience your customers actually want—and your team can deliver.

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📊 Credit & Risk InfrastructureClick to expand – Solves: Manual credit ops, legacy risk
  • Category: Consulting Engagements (Fintech/Lenders)
  • Solves: Misaligned or manual underwriting
  • When: Scaling fintech or lending ops
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What It Looks Like:

  • Underwriting and risk policy audit + redesign
  • Workflow systems design for scale (automation, queues, routing)
  • Operational visibility into credit performance and SLAs
  • Training, change management, and iteration roadmap

We help lenders go from reactive to proactive—with systems that flex and hold up.

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🧭 Strategic DiagnosticsClick to expand – Solves: Unclear friction, stalled progress
  • Category: Strategic Reviews & Audits
  • Solves: Lack of clarity, friction across org
  • When: Post-M&A, plateau, or mismatch in strategy vs. execution
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What It Looks Like:

  • Stakeholder interviews across leadership, ops, and customer teams
  • Execution and accountability mapping
  • Prioritized friction inventory with proposed actions
  • 30–60 day roadmap to close execution gaps

Quick, high-trust diagnostics to help you decide what to fix first.

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